POSITION SUMMARY:

The Supervisor, Reservations assists the management for the smooth operation of the department to ensure guest expectations are met or exceeded in accordance with Company’s standards by providing outstanding administrative, training and on-floor support.

PRIMARY RESPONSIBILITIES:

• Spervises and coordinates the daily operations of the team to achieve the overall team and individual KPI, targets and objectives
• Supports the Reservation Manager and the Reservation Agents
• Supervises all aspects of the reservation department, including allotment, commitment, groups and administration
• Continuously monitor the sales situation of all the contracted tour operator and alert the Reservation manager in case of high / low demand at any dates and any hotels
• Supervises the process of quality controls completed by the reservation agents
• Supervises the team of Reservation and manage them in the absence of the reservation manager
• Maintains a productive relationship between hotel and reservation office
• Maintains high coordination with the sales team to enhance hotel occupancy and eliminate chances of lost business
• Daily telemarketing with travel agencies and corporate accounts
• Ensures all policies and procedures are being maintained at all times
• Actively sells all hotels and actively cross sell to maximize revenues, manage to deal with all levels of customers, individuals and corporate
• Prepares all reports on monthly basis, Responsible of updating all data base
• Performes activities and responsibilities of a reservation agent, along with responsible to gaming and non-gaming group blocks

QUALIFICATIONS:

Experience

• Minimum 3 years of experience in hotel reservations preferably in gaming or luxury Hotel
• Proven experience in customer service, quality assurance or performance management practices would also be beneficial
  

Education

• Degree from a major, accredited institution in the fields of hospitality, gaming, marketing, finance, business administration
  

Skills/Competencies

• Possesses an advanced knowledge of PMS related computer-based applications
• Strong time management and organizational skills and the ability to manage multiple projects simultaneously without compromising on quality
• Excellent command of English, Greek and other languages will be considered as an advantage
• Customer focused with excellent telephone manners
• Able to define problems, establish facts and respond calmly with rational decisions when handling requests
• Adopts and implements new approaches and practices to meet changing circumstances

Personal Competencies

• Ability to keep up with a fast paced and growing business
• Achieves agreed objectives and accepts accountability for results
• Ability to maintain confidentiality and security of files
• Deals effectively with all internal and external customers always exercising tact and diplomacy

To apply, please click here: Supervisor, Reservations - Limassol