Thanos Hotels & Resorts are currently seeking to recruit a Night Manager for Anassa Hotel for the season 2023.

Job Role

Responsible for attending to guests and dealing with inquiries and special requests

Duties & Responsibilities

• Assists with the checking in of guests as per existing Front Office policies and regulations.
• Answers the telephone, screens and directs calls
• Takes and relays messages to guests correctly and promptly
• Provides requested information to callers
• Greets people entering the hotel
• Directs guests or any other visitors to the correct department
• Deals with queries from both the public and hotel guests
• Performs general administrative and clerical support
• Receives and sorts mail and deliveries
• Schedules any necessary appointments
• Ensures that Reception area is kept clean and tidy at all times
• Notifies the porter to transfer guests’ luggage to their assigned rooms
• Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
• Informs guests of hotel and general information regarding restaurants etc
• Offers wake up services, orders taxi transfers as and when required.
• Able to operate the telephone call center
• Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager

Requirements

• Previous experience as a Night Receptionist at a 5* Hotel
• Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
• Pleasant, honest and friendly personality
• Ability to work in a fast pace environment and cope under pressure
• Computer Literate
• Commitment to learning & self-development
• Promotes cooperation & commitment within a team
• The ability to cope under pressure
• Problem-solving ability, to resolve issues as they arise
• Inspiring and motivating others while being caring and understanding
• Excellent interpersonal skills in handling staff relations and/or guest complaints
• Due to work permit restrictions, candidates must have the right to work in Cyprus

Benefits:

• Competitive salary depending on experience
• Career progression
• Comprehensive new staff training and induction programmes
• Staff discounts (shops, events, facilities)
• High profile hospitality company of 5* luxury Hotels
• Great work-life balance
• Free meals on/off duty

If you are interested in joining Thanos Hotels & Resorts, please click APPLY below or call (+357) 26888205 for more info.