POSITION SUMMARY:

The Dispatcher Housekeeping is responsible for providing daily administrative support and coordination of the Housekeeping Department; ensuring the department achieves the highest level of service delivery to Hotel Guests and other hotel departments through effective communication and follow up. He/she should always display the highest level of professionalism and customer service both internally and externally.

PRIMARY RESPONSIBILITIES:

• Consistently offers professional and friendly service to Hotel Guests and internal Staff members
• Follows the Housekeeping department telephone etiquette
• Handles telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service to both internal and external Guests.
• Responsible for liaising with Front Office and Property Services in the overall operation of the rooms division
• Monitors the “Queue” room status and ensuring rooms are returning timely
• Monitoring of HOTSOS on job orders issued to Engineering and guest requests
• Controls and daily maintenance of communication device
• Knowledge of all Housekeeping services, F/B outlets, hotel areas as well as features and hours of operation
• Generates various operational reports for the coordination of Housekeeping department
• Maintains effective recording and filing systems, completing all administrative reports accurately and in a timely manner
• Handles lost and found efficiently and record all necessary procedures as required by the department
• Ensures key control procedures and inventory/ daily maintenance of communication devices
• Works as a reliable team member within the Housekeeping Department and maintaining effective communication across the Departments
• Takes minutes and performs translation of documents and memos as and when required by Superior
• Ensures all office supplies are in stock and all equipment is maintained in good condition.
• Maintains the Housekeeping Dispatching working area clean and tidy at all times
• Adheres to all Company policies and procedure.
• Follow all Occupational Health and Safety regulations
• Adhere to Hotel’s policies with regards to security
• Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors.
• Assists Executive Housekeeper in organizing various activities within the Housekeeping Department
• Flexible in performing any other duties and responsibilities as assigned by Superiors including redeployment to other departments/areas if required, in order to meet business demands and guest service needs
• Performs other reasonable job duties as assigned by Superiors
• Flexible in working rotating shifts including overnight shift

QUALIFICATIONS:

Experience

• Previous experience is an asset
• Experience in a similar capacity preferred but is not essential

Education

• High school diploma
• Hospitality related discipline

Skills / Competencies

• Proficient in English language ( verbal and written )
• Must possess outstanding Guest service skills, professional presentation, verbal and written communication skills
• Must be highly organized, energetic and possess the ability to work well under pressure
• Must be able to handle multiple tasks, work independently or part of a team in an intense, ever changing environment
• Must possess strong administrative skill, ability to prioritize and maintain control over workloads
• Must be Guest- oriented with a cheerful personality and a strong will to assist people
• Patience, flexible, reliable and responsible
• Ability to follow through to get job done
• Experience in administration, preferably in a hotel environment
• Proficiency with Microsoft Office including Word, Excel, PowerPoint
• Proficiency with the Internet

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

To apply, please click here: Dispatcher, Housekeeping - Limassol