Our company in the online Art business was established in 2003 and currently operates worldwide. We are currently looking for an E-commerce Operations Assistant & Customer care with the willingness to grow and evolve within the company.

Responsibilities:

• Implement and handle E-Commerce platform orders and inquiries from all online portals
• Work with relevant teams to ensure backend and front end such as pricing, product listings, etc are up to date. Regularly review information for accuracy and completeness
• Work closely with the relevant team by identifying and logging all issues/improvements on all of the company's websites.
• Perform general administrative tasks such as filing, controlling documents, and timely administrative reporting
• Handle and respond to customer inquiries/ chats from all online channels, including social media platforms
• Attend to emails and calls from customers and users
• Liaise and coordinate with customers on sales inquiries, quotations, order processing, and resolving complaints
• Liaise and coordinate with suppliers about artwork and quality checks from start to completion
• Timely execution as and when of posts and promotions e.g. social media posts, and newsletters via relevant platforms
• Any other related tasks

Requirements:

• Proficient knowledge of the English language is mandatory
• Proactive with excellent communication skills, able to multitask and work independently
• Customer-oriented, dynamic, energetic, and results-driven team player with good interpersonal skills
• Must be able to handle at once multiple projects successfully.
• Flexible and willing to take on additional tasks
• Excellent computer skills, CRM systems, and applications
• Solid troubleshooting skills
• Familiarity with handling E-commerce platforms and Social Media channels
• Preferably, Junior E-commerce Executive with some E-commerce experience
• Understanding of UX principles and best practices

What we offer:

• Full-time permanent position
• Competitive remuneration package based on experience
• Professional growth opportunities
• Working hours 09:00-18:00, one day WFH

To apply, please send your CV to katerina@1st-art-gallery.com

All applications will be treated in the strictest confidence and only successful candidates will be contacted.