Job Description
Our client is an investment firm providing trading services and facilities to a variety of clients. They are an authorized and regulated by CySEC and they are seeking an experienced client support agent to join their support team.

The right candidate will be comfortable working shifts on a 24/5 rotation and have experience in a customer support role.

Job Responsibilities

• Deal directly with clients through phone, email and/or live chat
• Obtain and evaluate all relevant information to handle inquiries correctly
• Respond promptly to customer inquiries, handling and resolving them accordingly
• Record details of all inquiries, comments and complaints
• Communicate and coordinate issues with other departments
• Direct requests and unresolved issues to the designated person/department
• Assisting new clients with the account opening process
• Provide client with relevant information regarding the website, promotions and products
• Communication precise and correct information at all times
• Inform clients via their account of any changes that concern them
• Be an ambassador for the company and provide high level service through the necessary channels

Requirements

• University/College Degree
• Fluency in English any additional language will be considered an advantage
• I.T. Proficient
• Minimum 2 years experience in Customer Support or HORECA roles
• Excellent communication and organisational skills
• The successful candidate must be able to work shifts on a 24/5 rotation