CareerFinders, on behalf of our client, a CySEC Regulated Investment Firm with offices in Limassol, we are seeking to recruit a Head of Back-Office to join their growing team. The successful applicant will take responsibility for the Back-Office function of our client, including the preparation of relevant manuals, terms & conditions, contracts, procedures and policies. You will have previous, demonstrable experience in a similar role within a regulated investment firm and possess outstanding administration skills. Excellent communication skills in English are essential. 

Key Duties/Responsibilities:

• Preparing Back-Office manuals, terms & conditions, contracts, procedures and policies.
• Implementing internal procedures for the department.
• Analyze on a constant basis the department activity, payment systems activity, suspicious activity, KYC, AML procedures etc…
• Manage the processing and monitoring of all customer deposits and withdrawals in a timely manner.
• Reporting suspicious transactions to the compliance department.
• Provide support to the Finance department in regards to client payments, reconciliations, monthly and yearly reporting and any other tasks as required.
• Liaise with other departments to escalate and resolve all client issues in a timely manner.
• Responsible for recruitment, training, assigning tasks, scheduling shifts and coaching of team members.
• Identify and address problems and opportunities for improving systems, aiming to upscale department’s performance.
• Deep knowledge of KYC principles, reconciliation of client funds.

Key Skills/Experience:

• Previous Back-Office experience within a Regulated Investment Firm is a must.
• Extensive experience in working with PSPs.
• Familiar with CRM systems.
• Knowledge of MT4 /MT5 Platforms/Managers.
• Excellent communication skills in English are essential.
• Holders of any relevant CySEC certification are encouraged to apply.
• Previous team leadership will be considered a significant advantage.
• Excellent attention to detail.
• Strong communication and client service skills.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6247. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.