About the role:
An exciting opportunity to join our Zenfinex family. As a junior onboarding officer, you will be working in a global environment supporting our regional teams by advising on the documentation needed to onboard our clients smoothly.
You will assist in requesting and processing all client documentation updating and maintaining client accounts in accordance with our regulatory requirements.
 

Key Responsibilities:

• Review and process client documentation in accordance with company policies and procedures
• Conduct KC/DD on customer documentation
• Obtain and evaluate all relevant information and client documentation to handle inquiries correctly
• Respond promptly to inquiries, handling and resolving them accordingly
• Communicate and coordinate issues with other departments
• Promptly direct requests and unresolved issues to the designated person/department
• Be the liaison between client’s requests, sales, customer support and back-office operations
• Offer support to the Account Managers from all regions
• Review, request and update documentation and client accounts as required
• Any other duties reasonable required for the role

Experience and Qualifications:

• Previous experience working in a customer support/account opening position is preferable
• Must be fluent in written and spoken English, additional languages are preferable
• Must be self-motivated and driven and have the ability to take full ownership of the role

Person Specification:

• Excellent communication skills
• Good time management and priority handling
• Ability to diagnose and resolve problems
• Initiative to question and find answers to problems
• Must be willing to work shifts

Please send us your CV's at mhadjistilli@zenfinex.com