CareerFinders, on behalf of our client, an expanding International Group of Companies with diverse product offerings including Marketing, Information Technology & Translation services, we are seeking to recruit a Customer Support Agent to join their team based in Limassol. The successful applicant should possess some previous experience working in a similar Customer Support focused position and possess excellent written and verbal communication skills in English. Our client requires the successful applicant to work on rotational shift patterns that include night-shifts. 

Key Duties/Responsibilities: 

• Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
• Maintaining the company’s high standard of client communication.
• Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
• Ensure clients receive the highest level of services at all times.
• Maintain professional internal and external relationships that meet Company’s core values.

Key Skills/Experience: 

• Previous experience within a similar Customer Service related position is highly desirable.
• Excellent communication and client service skills are a must.
• Good problem-solving skills.
• The ability to work both independently and as part of a team is essential.
• Strong IT literacy.
• Fluency and/or Native level of English is essential.
• Any additional language skills will be considered an advantage.
• Ability to work freely in Cyprus without a Permit.
• Ability to work on rotational shift-patterns as follows: 12:00pm – 9:00pm & 9:00pm to 6:00am.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6238. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.