Portuguese-Speaking Customer Experience Officers – Cyprus, Greece or Remote
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#XM46848 Type: Full time / Remote
Reference Number: GR_CCOPT1021
We are looking for passionate and self-motivated professionals to join our Customer Care team.
The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email, and telephone
- Perform personal clients analysis and take actions as required
- Handle client inquiries appropriately and ensure that high-level service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving set targets
- Degree in a business-related field
- Client-handling experience in the financial services sector is a great advantage
- Native Portuguese speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Attractive remuneration package
- Private health insurance
- Food allowance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
Type of employment: Full time
Location: Cyprus, Greece, or remote
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality!
[SC1]Suggestion: replace 'Care' with 'Experience' to remain consistent with the department name.
[AS2]No performance-related reward for this position?