Tech4S Group is a fast growing and innovative service provider established in Limassol with international exposure. Our goal is to provide tech oriented and high-quality services enabling our clients’ growth and success.

Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire 2 Senior eCommerce Specialists to join our eCommerce Team.

Responsibilities:

• Lead by Example on work ethic, positive team dynamics, policies, processes, and procedures.

• Actively contribute to the optimisation of internal processes and procedures to bridge the gap between the main department’s verticals:

• • Merchant Accounts Management.
  • Product Management.
  • Daily Operations Management.
  • Risk and regulatory compliance management.

• Support the Ecommerce Operations Team members and be one of the points of reference of the Ecommerce Department for the other departments.
• Assist in Monitor workload, volumes and reassign resources when needed/possible.
• Provide daily, weekly, and monthly reports on the operations workload and KPI statuses.
• Provide training to new starters in the Ecommerce Department and contribute to upskilling operational staff to a higher level of expertise by conducting ad-hoc awareness training.
• Perform Quality Checks to assess team performance and with the aim of identifying training needs among the staff and maintaining high quality standards within the eCommerce Department.
• Review accounts registrations perform checks on established customers and request the relevant KYC documents based on determined customer risk level and internal procedures.
• Monitor relevant activities across all channels to identify, assess and mitigate fraudulent behaviour, chargebacks, and advertisement or promotion abuse.
• Review, validate or deny transactions requests in a timely manner, via different payment methods offered, while following up any payment-related issues.
• According to internal policies, perform risk assessment and profile accounts to identify those that may require CDD and EDD.
• Monitor possible Money Laundering activities, and report according to internal procedures.
• Respond to ecommerce related communications with Customer Service team and other departments in a professional and timely manner.
• When required, assist in the recruitment process.
• Reporting of urgent matters such as downtime and multi-user problems to third parties, the relevant team, and the Head of Department.
• Assisting the line manager in any ad-hoc projects/tasks linked to the Ecommerce team scope.
• Carry out occasional competitor analysis, and on a recurring basis, suggest improvements to current procedures and tasks, always bearing in mind business needs and applicable regulatory requirements.
• Support the daily operations to meet set KPI requirements.
• Work on; and deliver department’s projects not directly related to the position’s main responsibilities.

Requirements:

• Solid demonstrated working knowledge of at least 3 of the 5 below points:
  • Team Performance management at both hard and soft skill levels.
  • Project and tasks management.
  • Platforms/systems technical optimisation.
  • Online payments and/or Risk management systems.
  • Business Analysis and process optimisation.
• At least 2 full years of proven experience in a similar role within the high risk, fintech or ecommerce industry.
• Good verbal and written communication skills in English.
• Proficiency with Microsoft Office applications, particularly word and Excel.
• Other skills:
  • Training and/or Coaching skills.
  • Meticulous, takes initiative and possesses good analytical skills.
  • Organised, efficient, and looking to succeed within a results-driven team.
  • Attention to details, inquisitive nature and confident in the decision making.
  • Self-starter and able to work without direct supervision.
  • Ability to motivate oneself and others in challenging conditions.
  • Demonstrated willingness to constantly improve.
  • Flexibility to work changing shift patterns, including evenings and weekends.

Benefits:

• Breakfast items daily
• Free Lunch 3 times/week
• Work from Home plan
• Group Medical Plan
• Flexible Working Hours
• Personal Development allowance
• Free Transportation
• Friday Drinks
• Quarterly Group events
• Referral Bonus Scheme
• Relocation allowance to Cyprus
• Annual Bonus based on Performance

All applications are maintained in strict confidence.

Due to high volume of CV received only successful candidates will be contacted.

Kindly use the link below to apply:
https://t4sltd.bamboohr.com/jobs/view.php?id=117