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Customer Support Representative

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Type: Full time

An innovative, fast-growing and progressive investment firm is seeking to recruit a highly experienced, responsible Customer Support Representative to join their team of professionals. This represents an excellent opportunity for an experienced Customer Support Representative to further develop their career with one of the fast-growing investment firms operating in Cyprus.

Duties & Responsibilities:

-  Act as a first point of contact for resolving customer queries / complaints.
- Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
- Answering queries from the Company’s client base and providing them with updates on promotions and in-house campaigns.
- Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Escalate customers’ problems to management as required and provide as much information as possible.
- Process and maintain client KYC documentation as part of account opening procedures.
- Perform some general Back Office and Clients Accounting Department duties during night/evening shifts & update Customer records.
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
- Provide feedback on the efficiency of the customer service process.
- Contributing to team effort by accomplishing related results as needed.
- Monitor priority levels associated with each case to manage and ensure all cases are handled within the applicable internal procedures and according to customer expectations.

Our requirements:

- Ability to work shifts, including night shifts.
- Able to speak English to a professional level + written and reading to an expert level.
- Having another language is certainly an advantage.
- Ability to multitask and work under pressure.
- Previous experience in sales and/or customer support FX team.
- Strong communications/public relations skills and active listening.
- Excellent communication skills - written and verbal and problem solving skills.
- Ability to work independently.
- Self-motivated and target-oriented individual.
- Team player.
- Financial market knowledge/trading experience - is an advantage.
- Experience using MT5 and MT4: platform setup, walk-throughs etc.
- Excellent knowledge of MS Office.
- Computer literacy.
- Decisiveness and good judgement to prioritize, categorize and address incidents, and change requests on a first-level support basis.

An attractive salary will be offered according to the qualifications and experience of the successful candidate. Due to the high volume of applications we receive, only shortlisted candidates will be responded to. To apply for this position, please email your CV to

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