CareerFinders, on behalf of our client, an expanding provider of Support & Onboarding services on behalf of a Licensed Broker, we are seeking to recruit a Client Onboarding Specialist (Japanese-Speaking) to join their team based in Larnaca. The successful applicant will primarily be responsible for providing customer and onboarding support to Japanese-Speaking clients of the company. Previous experience within a similar position is highly desirable and fluency in Japanese as well as a good command of the English language is essential.

Key Duties/Responsibilities:

• Effectively handle new and existing client base and customer support via chat, email and phone.
• Assisting with managing the Japanese community.
• Resolve any issues by clarifying the customer’s requests.
• Ensure customer satisfaction.  
• Servicing applicants by providing product and service information and resolving problems through our customer support platform.
• Performing due diligence on new clients, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants.
• Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file.
• Communicating effectively and efficiently with relevant internal and external parties to obtain KYC documents and perform enhanced due diligence.
• Maintaining a good knowledge of potential red flags regarding the potential investor and the jurisdictions within which the firm’s investors are based.

 Key Skills/Experience:

• Fluency in the Japanese language is a must.
• Advanced proficiency in written and spoken English.
• Previous experience in a similar position is highly desirable.
• Ability to learn new technologies quickly.
• Able to multitask and work independently.
• Passion for solving customer issues in a fast-paced environment.
• Experience working with Zendesk or similar ticket management tool will be considered an advantage.
• Ability to communicate with customers to solve any questions.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6156. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.