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KYC/Compliance Agent

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Type: Full time

Plum is powered by automation, and acts like an autopilot for your money. You sit at the controls, with smart spending analytics and budgeting tools to help you set your financial destination. Plum gets you there safely, so you don’t need to remember things like setting money aside, getting the best deal on household bills.

Plum’s making your savings and investments work for you!

Here’s what we’re trying to tackle

  • 11.5m people in the UK have less than £100 in savings

  • 90% of UK savings accounts pay less than inflation

  • £4bn lost to the loyalty penalty every year

  • 2/3 of UK adults say money stress has affected the health or wellbeing of someone they know.

Our Mission

We’ve Imagined a world where people effortlessly manage their money without having to worry, or even think about it. A world where our users’ money has a brain that’s configured to automatically reach what is important to them.

And here at Plum, we made it our mission to build that world, and we’re now ready to make it a reality for Plumsters. We welcome them to our reality! Where their money works for them, and their entire financial journey is easier by an autopilot, controlled by them.

In 4 years, we've grown from 2 co-founders sharing a rusty desk in Soho, to a brilliant, hard-working team of 110+, with offices in London (HQ), Athens & Nicosia. Now, with more than 1M people already using Plum across the UK, Ireland, France and Spain, we could use a little help and that might be where you come in!

The role

We’re now looking for a talented KYC/Compliance Agent to join our Cyprus team in Nicosia who will be ready to take on the responsibility of carrying out identity verification procedures and tackling suspected financial crime with confidence and attention to detail. You’re a perfect fit if you are customer focussed, constantly looking for ways to improve the processes.

An added benefit (but not a must) is having 1 year (or more!) experience working in a Payments or Finance background and have already been exposed to some of the compliance procedures that surround financial services (we’re talking “Know Your Customer”, anti-money laundering, PEP/sanctions screening and/or fraud processes).

Ideally You Will:

  • Help identify and verify our customers by ensuring all operational tasks are well completed in a timely manner.

  • Analyze transactions generated by the monitoring system in order to mitigate financial crime risk.

  • Perform screening of the customers against different databases.

  • Detect and report suspicious activity such as fraud, money laundering or terrorism financing.

  • Cooperate with third parties (partners) regarding verification-related queries.

  • Answer verification-related queries from customers, as well as from the team.

  • Help us build world class processes to scale the fast growing team and the company.

  • Keep learning and up-skilling your domain knowledge.

Ideally You:

  • Have experience in banking in AML/KYC function.

  • Are fluent in English. Fluency in Spanish or any other European language is a plus.

  • Love getting to terms with the nitty-gritty of the challenging operational environment and you’re excited about getting stuck in to KYC procedures, transaction monitoring and the like.

  • Have strong analytical ability and great research skills.

  • Have a track record of proactive problem solving and drive to understand the whys.

  • Can work autonomously and take decisions in your ownership area.

  • Have unparalleled attention to detail and strong administrative abilities.

  • Are efficient and fast - some of the tasks we deal with are repetitive and complicated. These need to get done in an efficient and customer friendly manner.

  • Are excited about working with a business that moves fast, and which solves real-life problems day by day.

Plum's Perks

  • Join one of the hottest fintech start-ups in Cyprus

  • We're all in this together! Own part of the company through stock options 💷

  • Our annual team trip, to a secret destination ✈️

  • Annual training budget

  • 22 days holiday a year, excluding public holidays (34 in total)

  • 1 paid leave for volunteering. We admire people who would like to contribute to their society.

  • Flexibility to work from our London office (almost) whenever you want 🇬🇧

  • An office brimming with fruit & snacks, coffee, plants, and a vibe that’s... 🦄🌈


If you think this sounds like a bit of you then don’t hesitate to get in touch!


Plum Team 💜

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