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Client Onboarding Specialist (5425)

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Type: Full time

CareerFinders, on behalf of our client, a market-leading and rapidly expanding technology-driven provider of eMoney, Payments and Identity Verification solutions to clients across the globe, we are seeking to recruit a Client Onboarding Specialist to join their team in Nicosia. The successful applicant will possess previous experience in merchant services, client onboarding or underwriting experience and must have outstanding communication skills in English.


Role Overview: 

We are seeking an experienced Client Onboarding Specialist to support the Risk and Underwriting department to assemble all documentation needed to complete application approvals. The successful candidate will be able to perform duties under general supervision, applying knowledge of credit risk guidelines, within fundamental concepts, practices and procedures and demonstrate a high level of autonomy and independent judgment in making decisions and interacting effectively and positively with all levels of personnel, clients and business partners.


Key Duties/Responsibilities: 

  • Compliance with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
  • Administration of the initial on-boarding and ongoing operational merchant due diligence and card scheme compliance.
  • Maintains and reviews current information on existing accounts.
  • Ensuring merchants are on-boarded according to the company’s policies and procedures.
  • Contacting merchants, requesting, gathering and checking completeness of all merchant due diligence data, information and/or documentation required per Company Procedures.
  • Verifying the data, documents and information including checks of merchant incorporation status via company house/company registrar, regulators, specialist databases and public access databases.
  • Identifying and verifying persons of significant control, including beneficial owners.
  • Identifying and verifying that merchants have appropriate licensing to operate in AML/CFT regulated sectors, including checking the status of the license, any geographical limitations set by regulators on operators, fines and/or sanctions imposed.
  • Recording merchant status for on-boarding and go live as well as keeping accurate records at termination to ensure records are always up to date.
  • Setting up accurate and precise filing systems whether soft / hard copy, according to the company’s policies and procedures.
  • Carrying out merchant on-boarding checks on websites (where appropriate) including ghost shopping and investigation of merchant compliance to card schemes and where relevant, regulators.
  • Summarizing status and compiling the above into pre- agreed formats for review by the Chief Risk Officer, the AMLCO and the Chief Operating Officer.
  • Updating the above on an annual basis for each merchant.


Key Skills/Experience: 


  • Bachelor’s Degree in Finance, Law or other related field.
  • Up to 5 years of experience in underwriting merchant accounts.
  • Proficiency in English (both written and oral).
  • Prior merchant services, client onboarding or underwriting experience.
  • Solid analytical, negotiation and problem-solving skills.
  • Time management skills, good communication skills and negotiation ability.
  • Ability to communicate effectively with our client and business partners.


To apply for this vacancy, please send your CV, along with any covering letter to quoting the reference number CAR5425. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click

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