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Payment Operations Specialist

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Type: Full time

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About us:

With over 1,500 employees of more than 85 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 280,000 active traders and 1 trillion USD in monthly trading volume.


Your role at Exness (short summary of the role):

We are currently looking for a Payment Operations Specialist who will be responsible for clients' unprocessed / pending deposits and withdrawals requests. The successful candidate will be focusing on analysing and preventing potential abuse / fraud cases in the payments ecosystem. The working schedule includes morning, evening, and occasionally night shifts depending on the schedule, weekend shifts on rotation and public holidays. 


You will:

  • Process withdrawals (pending);

  • Assist in financial transactions of customer deposits and withdrawals;

  • Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures;

  • Be the point of contact for existing Payment Service Providers (PSPs) and communicate with them on any required channels: phone, email, chat;

  • Take relevant action in case of PSP downtime or non-scheduled emergency maintenance;

  • Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side;

  • Analyse data to find irregular client activity patterns and abnormal behaviour;

  • Collate information to identify potential system faults and prevent abuse issues;

  • Work with relevant department to follow up and close cases;


The ideal candidate:

  • Minimum 3 years of experience in Payments within Financial Services, Online Trading, or Crypto;

  • Analytical skills and attention to detail;

  • Proficiency in English and their native language (oral and written). Japanese will be considered an advantage;

  • Excellent communication and people skills;

  • Good organisational and administrative abilities,

  • Problem-solving skills;

  • Excel/Google sheets and docs;

  • Ability to take initiative;

  • Team player approach;

  • A pleasant personality with a dynamic professional attitude;

  • A passion to learn and develop;


What we Offer:

  • Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;

  • Relocation package for the family and visa support;

  • Competitive salary based on the candidate's expectations and internal benchmark;

  • New branded corporate Mini Cooper Countryman S for the relocated employee;

  • Medical insurance coverage for employees and family members, company fitness centre for employees and their spouse;

  • Kindergarten/school compensation program;

  • Company’s contribution to training & development;

  • Outstanding office view.


Sounds like you? Apply.
Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to high volume of applicants, we are able to contact only shortlisted candidates at this point of time. 

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