Tech4S Group, is a fast growing and innovative service provider established in Limassol with international exposure. Our goal is to provide tech oriented and high quality services enabling our clients’ growth and success.

Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to an eCommerce Operations Lead to manage and lead the team.

Responsibilities:

• Team Training and Coaching (including seniors).
• Perform systematic or ad hoc appraisals.
• Initiate and follow up on Improvement Plans if needed
• Manage staff shifts and schedules
• Review and approve Vacation Requests
• Ensure the Team always acts according to internal procedures
• Support the Ecommerce Operations Team members and be the point of reference of the Ecommerce Operations Team for the other departments.
• Business Analysis and reporting.
• Risk Mitigation
• Translation of regulatory requirements into procedures
• Strongly contribute to Department Tools/systems optimisation
• Monitor workload volumes and reassign resources when needed/possible
• Support Upper Management to set up Quarterly Team KPIs
• Support the daily operations to meet set KPI requirements.
• Provide daily, weekly, and monthly reports on the operations workload and KPI statuses.
• Assisting the line manager in any ad-hoc projects/tasks linked to the Ecommerce team scope.

• When required, assist in the recruitment process.

• Carry out occasional competitor analysis, and on a recurring basis, suggest improvements to current procedures and tasks, always bearing in mind business needs and applicable regulatory requirements.
• Always maintain internal and external communication at professional and high standards.
• Any other ad-hoc tasks.

Requirements:

• At least 3 full years of proven experience in a similar role within the high risk, fintech or ecommerce industry.
• Fluent in English
• Proficiency with Microsoft Office applications, particularly word and Excel.
• Solid demonstrated working knowledge of at least 3 of the 5 below points:
  • Team management at both hard and soft skill levels.
  • Online payment and/or Risk management systems.
  • Applicable regulatory requirements.
  • Risk Management.
  • Platforms/systems technical optimisation.
• Other skills:
  • • Coaching and Team Leading skills.
    • Meticulous, takes initiative and possesses good analytical skills.
    • Organised, efficient, and looking to succeed within a results-driven team.
    • Attention to details, inquisitive nature and confident in the decision making.
    • Self-starter and able to work without direct supervision.
    • Ability to motivate oneself and others in challenging conditions.
    • Demonstrated willingness to constantly improve.

Benefits:

• Breakfast items daily
• Free Lunch 3 times/week 
• Work from Home plan
• Group Medical Plan
• Flexible Working Hours
• Personal Development allowance
• Free Transportation
• Friday Drinks
• Quarterly Group events
• Referral Bonus Scheme
• Relocation allowance to Cyprus
• Annual Bonus based on Performance

Use the link below to apply:

https://t4sltd.bamboohr.com/jobs/view.php?id=64

All applications are maintained in strict confidence.

Due to high volume of CV received only successful candidates will be contacted.