THE LUCK FACTORY is a team of experts in IT, marketing,  advertising and promotion activities. A team of experienced, hardworking and creative people who are never short of ideas that work best for your business. As an innovative software development company, The luck Factory navigates the business landscape via industry knowledge and digital capabilities. We combine results-driven digital transformation strategies and data engineering at scale. Being a technology agnostic IT services provider, we advise the best enterprise business solutions to help implement your digital strategy. We are looking for a Fraud and Payments analyst.

Skills/knowledge required for the position

• Knowledge of fraud, payments, and risk procedures (AML, CDD/EDD, amongst others)
• Knowledge of governing laws, regulations, and common practices in the fraud and payments field
• Ability to display a high degree of confidentiality and discretion
• Knowledge of task/project management tools
• Excellent communication skills in English (speaking & writing), French language would be an asset
• Ability to work autonomously, with minimum supervision, strictly following the department’s procedures
• Attention to details and investigative approach
• Numerical literacy and analytical skills
• Ability to prioritize tasks according to importance and workload
• Excellent team player, willing to learn
• Very well organized hence flexible
• Very good command of French and other languages is considered an asset 

Main job responsibilities:

• Performing various anti-fraud checks
• Monitoring deposit patterns and registrations
• Preventing chargebacks, fraud, and bonus abuse
• Assisting in improving the department’s processes and reports
• Processing withdrawals in a timely manner
• Contributing to the development of a knowledge base
• Communicating efficiently with other departments and payment providers 
• Supporting CS team in payments-related issues
• Monitoring and reporting on customer’s activity 
• Performing daily analysis of reports and CDD/EDD whenever needed
• Reporting on issues
• Ad hoc tasks as required by the managers 

We offer:

• Competitive salary
• Comfortable office location
• International team work experience
• Interesting and challenging tasks
• Professional and career opportunities
• Medical insurance for you and your family
• Gym refund
• Free lunches in the office
• Kindergarten / Schools refund