Role Purpose:

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Key Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards

Qualifications:

• High School Degree
• Fluency in English
• Proficiency in MS office