Almond Recruitment, on behalf of our client, an international leading financial services and technology in Nicosia, are currently looking for a Client Relationship Agent. If you are looking to join a professional and global company, please see further details below.

Responsibilities

• Compliance with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
• Comply with, in particular, procedures covering support and management of customers, including account settings and ongoing customer account support.
• Build and maintain lasting relationships with customers as the primary point of contact in the onboarding and integration process
• Answer customer calls using various communication mediums as an active member of the support team, along with carrying out quality controls check regulatory, whilst being the escalation point for customers.
• Work closely with other internal teams to help deliver exceptional customer experiences
• Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
• Follow up improvements and resale notes and identify up-sale possibilities.
• Identify churn risks and additional revenue opportunities.
• Identify and execute improvements of internal processes and procedures.
• Perform product and feature demos, user training, and public facing webinars
• Personally, solve Tier 1technical issues and escalate issues to technical support and other internal teams as needed

Requirements

• A relevant degree in economics, commerce, business, banking or similar is necessary.
• 2 years within a similar role
• Native English speaker preferred; other languages will be considered an advantage
• Excellent customer service skills
• Willingness to travel, up to several days each month
• Strong written and verbal communications skills essential for this role

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY11507C

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially in Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence