Ygia Polyclinic Private Hospital is the largest private hospital in Cyprus with more than 450 staff members. We are an organisation that strives for premium quality, scientific and clinical excellence, engaging advanced technology and investing in infrastructure to ensure world class patient services. Our vision is to be known for excellence and innovation, and for providing safe and compassionate care to our patients.

Due to our expansion and strategic development, we are seeking for an experienced Hospitality Manager to join our Executive Team. 

Our Customer Service strategy is geared towards premium service that fuses health care services with hospitality for exceptional patient experience. The successful candidate will be responsible for coordinating hospitality and customer service related activities ensuring patient and service user satisfaction. The position requires focus on ensuring exceptional customer experience, pro active leadership and problem solving. Excellent communication and organizational skills are vital.

Responsibilities:
• Organize and coordinate Customer /Front Office Services, Housekeeping and Food and Beverage to ensure maximum efficiency and quality
• To ensure compliance with all Health & Safety, Cleanliness standards,HACCP,Infection control and legislative requirements
• Supervise and evaluate staff
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer complaints when necessary
• Assume responsibility of budgeting and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently
• Review and prepare reports for senior management

Requirements:
• Proven experience as a hospitality manager, deputy hospitality manager or room division manager 
• Hands-on experience in customer service within a hospitality setting
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards (e.g. ISO)
• Proficient in MS Office and relevant software (e.g. ERP)
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonal skills
• Problem-solving aptitude
• BSc/BA in hospitality management/hotel management/healthcare management

Benefits:
• Attractive remuneration package based on skills and experience 
• 13th Salary
• Career development 
• Provident Fund

Interested applicants can send their CV at careers@ygiapolyclinic.com quoting the job title ‘Hospitality Manager’ or call 25884758 or 25884941 for more info.