CareerFinders, on behalf of our client, an expanding online payments company with offices in Limassol, we are seeking to recruit an Account Manager to join their team. The successful applicant will possess at least 2+ years’ experience in Account Management, Customer Service and/or Business Development. Previous working experience in the online payments industry will be considered a significant advantage. Excellent communication skills in English are a must as well as the ability to work evening shifts.

Key Duties/Responsibilities:
 

• Client Relationship Management  – Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals and strategies in order to identify opportunities to better leverage how the client works the system.
• Client Training – train clients on the best use of our software to match their business needs, and notify clients of software upgrades and schedule training on new features for the client’s staff.
• Client Communication – Create awareness of product features, new product launches, services and offerings, and share relevant industry news in order to maintain a close professional and strategic relationship with clients.
• Maintain a high level of client satisfaction through effective client support and problem determination.
• Act as the primary point of contact for our Key Accounts who require general technical support and requests related to our proprietary software, effectively delegate and manage these support items and ensure that the client’s needs are met.
• Analyze the technical issues identified by clients and determine the cause of these technical issues by thorough analysis and/or escalating the issue to technical support. Keep the client informed on the results of the analysis and ensure that the issue is resolved within an appropriate time-frame.
• Resolve basic technical problems and general “how-to” questions.

 
Key Skills/Experience:
 

• 2 to 3 years’ experience in Account Management, Customer Service or Business Development. If experience in the online payments industry will be considered as an advantage.
• Strong client relationship management skills.
• Excellent problems solving skills.
• Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.
• Excellent verbal and written English communication.
• Exceptional knowledge of the Internet and how users interact with content.
• Understanding of search engine queries and directory sites.
• Previous experience working with different CRM systems and/or in-house software programs in the payment industry will be considered an advantage.
• Attention to detail and strong organizational skills.
• Must possess a strong work ethic.
• Eager and willing to overcome challenges.
• Demonstrated ability to work in a fast-paced, competitive, and fun environment.
• Proficient in MS Word, Excel, Outlook, PowerPoint.
• Knowledge and understanding of HTML/ CSS is considered an asset.
• Able to work evening shifts.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job reference number CAR5088. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.