CareerFinders, on behalf of our client, an International Investment Firm with regional offices in Cyprus, we are seeking to recruit a Partners Support Manager to join their expanding team in Limassol. The successful applicant will ideally possess a good understanding of Forex CFD’s and at least 1 year of experience in the industry, preferably in a sales/customer service position. Excellent communication skills in English are a must.

Key Duties/Responsibilities:
 

• Assist in the onboarding of Affiliates / IB’s/ Money Managers and other company partners.
• Assist with the day to day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, troubleshooting.
• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
• Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
• Proactively work to retain existing business and reactivate partners.
• Acquisition of new partners
• Update Partners team social media channels
• Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty.
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics.
• Working with the team to ensure KPI’s are met.
• Supporting and assisting all departments as required.

 
Key Skills/Experience:
 

• A good understanding of forex CFD’s and at least 1-year experience in the industry, preferably in a sales/customer service position.
• Knowledge of affiliates/IB/partnerships in Forex
• A good understanding of MT4/5 platforms
• Well versed in Forex calculations such as pip value, leverage, margin.
• Driven and results orientated
• Strong negotiation skills.
• Computer literacy with excellent working knowledge of Microsoft Office applications.
• A team player with excellent communication skills.
• Excellent customer service skills
• Fluency in English, additional languages will be considered an advantage.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR5160. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.