We are looking for Customer Support Representatives for a well established investment firm in Limassol - Not Forex.

Duties/Responsibilities:

• Responding to all clients requests either by telephone, chat system or email in apolite and professional manner.

• Open and maintain customer accounts by recording account information.

• Resolve products and service problems by clarifying the customer’s complaints, selecting and explaining the best solution to solve the problem.

• Contributing to team effort by accomplishing related results as needed.

• Manage large amounts of incoming calls, emails and chats.

• Identify and assess customer’s needs to achieve satisfaction.

• Follow communication procedures, guidelines and policies.

• Further training is provided by the company

Skills/Requirements:

• Fluency in one of the following languages: Italian, Dutch, Russian, Danish

• Proven customer support experience will be considered as an advantage but not so necessary as a persistent desire to be a professional in this field.

• Strong phone contact skills ad active listening

• Customer orientation and ability to adapt and respond to different types of characters

• Computer literacy

• Ability to work shifts

• Ability to work both alone and as a part of a team is essential

• Attention to details and quality to work

• Ability to work under pressure, multi-task and adhere to strict details.

• The candidate should be highly organized and detail oriented

Please click the link below to submit your application or send your CV to cv@d-way.com mentioning the job title at the email's subject and we will get back to you.

https://dwayltdbis.teamtailor.com/jobs/1217954-customer-support-dutch-danish-italian-russian

All applications are maintained in strict confidence.