Client Support Associate
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#AA25798 Type: Full time
AAATrade is a leading regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission with license number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, and market research. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology.
AAATrade is seeking an energetic, dynamic and efficient Client Support Associate.
Main Responsibilities
- Onboarding clients and reviewing client accounts
- Assisting clients in an energetic, helpful manner via telephone, e-mail and Live Chat
- Working shifts (morning/afternoon) and Cyprus public holidays on rotation
- Following Company’s guidelines and policies
Key Requirements
- Proven ability to deliver top client service in the investment firm industry or similar
- Capability to multi-task across systems
- Outstanding communication skills
- Problem solver with a can-do attitude
- Team player
- Client centric approach
- Excellent command of the English language
- Understanding of CFDs and the MT5 platform
- Advantageous qualities include: CySEC certification, knowledge of securities, additional languages
Remuneration & Benefits
- Excellent remuneration package based on experience, skills & performance
- 22 days’ annual leave
- Career development
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Company’s group medical scheme, discount card scheme, sponsorship on work related trainings & professional examination
- Comfortable office in the city center
- Free complimentary lunch (happy Friday) & Happy hours
- AAATrade's Playground includes: pool table, ping pong table and more
If this role seems like the right fit for you, please submit your CV to apply@aaatrade.com. All applications will be treated as strictly confidential.
This is a full-time position located at our office headquarters at 205 Arch. Makarios Ave, Victory House, 1st Floor, Block B, 3030, Limassol, Cyprus.