HEAD OF CUSTOMER SUPPORT

EuropeFX is looking to recruit a Head of Customer Support to join us in our Limassol office. The successful candidate will be a member of the management team and will share the responsibility of implementing the company’s strategy as per company strategies, with a firm focus on developing the customer support team. This is an excellent career opportunity for individuals with solid experience in the financial field and strong leadership skills.

Responsibilities:

· Organization and coordination of Customer Support Department workflows;

· Reviewing and updating existing KYC, AML and Risk Management procedures, in close cooperation with the company's Compliance Department;

· Responsible for training and development of the support department;

· Work closely with the management team to align customer service department policies and systems with the company's objectives;

· Oversee customer issues and ensure effective and long-term problem resolution;

· Develop and implement procedures pertinent to the effective and efficient running of the Customer Service Department;

· Obtain and evaluate all relevant information to handle client inquiries correctly;

· Record details of all client inquiries, comments, and complaints;

· Handling customer complaints or any other support related incidents.

Requirements:

· A minimum two years previous experience in a Customer Support Manager/Team Role role in the financial/ FX industry will be essential for successful candidates

· Fluency in English (other additional languages will be considered advantageous specifically German, Italian)

· A university degree in Finance/ Economics/ Banking/ Business Administration or a related field will be viewed as an advantage

· Basic or Advanced CySEC examination will be considered an advantage

· Strong team player with excellent interpersonal skills

· Passionate and self – motivated to achieve personal, team and corporate objectives

Benefits:

· Competitive remuneration package

· Working within a multicultural, friendly and highly motivating environment

· Opportunity for self and career development

· Free medical insurance

Employment status: Full time

Company Location:

Limassol, Cyprus

Please apply be sending your CV at careers.cy@europefx.com