MPX Services, part of Tech4S Group, is a fast growing and innovative service provider established in Limassol with international exposure. Our goal is to provide tech oriented and high-quality services enabling our clients’ growth and success. Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire a Risk and eCommerce Analyst to manage eCommerce, fraud, and risk mitigation. 

Responsibilities:

• Review accounts registrations and deposits perform checks on established customers and request the relevant KYC documents based on determined customer risk level and internal procedures.
• Monitor activities across all channels to identify, assess and mitigate fraudulent behaviour and promotions abuse. Act according to internal procedures with regards to transactions acceptance and account restrictions.
• Review, validate or deny funds transfers requests in a timely manner, via different payment methods offered.
• Proactively and reactively conduct analysis to link unidentified transactions and accounts to known fraudulent activity.
• Share fraud trends to improve team knowledge and understanding of ongoing behaviours.
• Follow-up on payment-related issues, customer queries or potential fraud related escalation from Customer Service team and other departments in a professional and timely manner.
• Register, analyse and help with representment of transaction disputes.
• Act on signs of various irresponsible activities on merchants’ sites.
• Detect and monitor possible Money Laundering transactions and forward appropriate Suspicious Activity Reports (SARs) to the relevant person in charge.
• Remain updated with active bonus campaigns and their vulnerabilities in order to prevent business losses.
• Provide daily, weekly and monthly or ad hoc risk assessment reports.
• According to internal policies, perform risk assessment and profile accounts to identify those that may require CDD and EDD.
• Reporting of urgent matters such as downtime and multi-user problems to third parties, line manager and Head of Department.
• Requesting assistance when unable to solve an issue and escalating where necessary.
• Assisting the line manager in any ad-hoc projects linked to the Ecommerce team scope.
• Always maintain internal and external communication at professional and high standards.
• Perform the assigned daily tasks to meet personal goals and set KPI requirements.
• Provide training on mastered subjects to the team members when requested.
• Work on; and deliver department’s projects not directly related to the position’s main responsibilities.

Requirements:

• Proven experience within a similar role
• Demonstrated knowledge in Know Your Customer verification
• Demonstrated knowledge of checks and potentially damaging activities and patterns
• Good practical knowledge of fraud mitigation, and AML procedures
• Familiar with online payment systems and high-risk merchant categories regulations
• Takes initiative and possesses good analytical skills
• Organised, efficient, and looking to succeed within a results-driven team
• Attention to details, inquisitive nature and confident in the decision making
• Ability to work with minimal supervision
• Ability to motivate oneself in challenging conditions
• Demonstrated willingness to constantly improve
• Flexibility to work changing shift patterns, including evenings and weekends.

Benefits:

• Breakfast items daily
• Free Lunch 3 times/week 
• Work from Home plan
• Flexible Working Hours
• Personal Development allowance
• Free Transportation
• Friday Drinks
• Quarterly Group events
• Referral Bonus Scheme
• Relocation allowance to Cyprus
• Annual Bonus based on Performance

Use the link below to apply:

https://t4sltd.bamboohr.com/jobs/view.php?id=27

All applications are maintained in strict confidence.

Due to high volume of CV received only successful candidates will be contacted