Key Responsibilities:

• Answering incoming calls in a professional manner. Answering questions, providing information on real estate assets, and explaining procedures.
• Handling, monitoring and distribution of incoming email correspondence and requests (internal and external). Responding to clients’ emails in a timely and professional manner.
• Managing the call centre and routing inbound calls to appropriate parties within the organisation.
• Handlings and resolving clients’ requests and complaints in a professional manner.
• Registration of incoming requests and leads in the CRM. Manage the sources of sales leads and register leads in CRM received directly or through intermediaries.
•  Manage the registration of local and international intermediaries in CRM   
• Assist with administration tasks withing the sales team, as required
• Assist in carrying out asset viewings for potential buyers
• Assist reporting functions in the preparation of leads and intermediaries reports as the per the company’s policy
• Update information on website, as required
• Adhering to all company policies and procedures

Experience/Skill Sets/Qualifications:

• Previous experience in a Customer Service role will be considered a strong advantage
• Fluent in Greek and English. Other languages will be considered an advantage
• Previous experience in the real estate industry will be considered an advantage
• Strong communication and coordination skills
• Proven ability to multi-task, work under pressure and meet strict deadlines.
• Good knowledge of Microsoft Office applications (Excel, PowerPoint, Word, Outlook)

To apply, please follow the link to send your CV. Good luck!