Client Support Agent (Forex) - Larnaca
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#AC23192 Type: Full time
Advance Career Ltd, on behalf of our client, a well-established CySec regulated Forex organisation, located in Larnaca, is seeking to recruit Client Support Agent;
Responsibilities:
- Deal directly with clients through phone, email and/or live chat
- Obtain and evaluate all relevant information to handle inquiries correctly
- Respond promptly to customer inquiries, handling and resolving them accordingly
- Record details of all inquiries, comments and complaints
- Communicate and coordinate issues with other departments
- Direct requests and unresolved issues to the designated person/department
- Assisting new clients with the account opening process
- Provide client with relevant information regarding the website, promotions and products
- Communication precise and correct information at all times
- Inform clients via their account of any changes that concern them
- Be an ambassador for the company and provide high level service through the necessary channels
Qualifications:
- University/College Degree
- Fluency in English any additional language will be considered an advantage
- Computer literate
- Minimum 2 years experience in Customer Support or HORECA roles
- Excellent communication and organisational skills
- The successful candidate must be able to work on a 24/5 rotation
Benefits:
An attractive remuneration package will be offered to the successful candidate.