MPX is a fast growing, innovative service provider Company with an International Exposure. The Company is established in Limassol with more than 70 employees.

We are growing and seeking to hire a Head of eCommerce Product who will be responsible for the Project Management, Product Implementation, development & performance management. The successful candidate will mentor the Team, optimise the process and will bridge the gap between operational teams, service providers and development Teams.

Responsibilities:

• Research, analyse and present new payment and risk management solutions to the company according to the current business needs and growth strategy.
• Master product features, write related user manuals, and train the operations team on their efficient use.
• Develop detailed project plans to visualise, monitor and track progress of projects to their granular level.
• Implement robust JIRA workflows to Track and report project evolutions, dependencies, blockers via dashboards and reporting features.
• Define and manage changes in projects scopes and objectives while ensuring their technical feasibility and delivery.
• Coordinate the execution of operational and IT projects related to the ecommerce department.
• Regularly initiate performance and cost analysis on tools and department procedures.
• Build Metrics and reports on transactions/ Service Providers; share insights to improve:
  • Approval rates
  • Transactions cost
  • Risk and Fraud Mitigation

• Regularly review and optimise the full end users’ (both clients and agents) journeys through the eCommerce and risk management products.
• Provide stakeholders with regular updates of timeline and accurate projections.
• Work closely with the merchant account manager to keep an eye on financials and business relationships.
• Take over basic merchant account manager’s tasks during his/her absence. 
• Independently determine issues, damaging activities and be able to act according to procedures while proposing more efficient solutions or ideas.
• Investigate and report valuable updates on ecommerce products and competitor sites.
• Helping to grow cohesive cross-functional teams and foster good communication between team members and stakeholders.
• Help drive the overall business and profit margins from an ecommerce perspective.
• Keep up to date with products updates, internal work-streams, processes, and projects priorities.
• Work on; and deliver department’s projects not directly related to the position’s main responsibilities.

Requirements

Education: 

• Project Management, IT, PMI/ Prince2 Agile Certified Practitioner.

Experience:

• Strong IT delivery experience
• Previous work experience of at least 3-5 years as Project Manager/Product Owner/ Head of Product.
• Excellent knowledge and application of Agile methodologies across complex projects.
• Experience managing 3rd party suppliers and partners.

Languages:

• Highly proficient in spoken and written English.

Computer skills:

• Proficiency with Microsoft Office applications, particularly Excel, word, PowerPoint.

Personal qualifications / competencies:

• Agile Product Management
• Budget Management
• Coaching skills
• Excellent understanding of payments platforms and complex transactions flows
• Knowledge of software development life cycle and delivery
• Strong experience in JIRA
• Good knowledge of payment methods standards (PCI DSS, PSD2, SCA, 3DSv.2, etc.)
• Flexibility to be on call/work, during out of office days and hours including evenings and weekends

Other skills:

• Excellent leadership and decision-making skills.
• Excellent Mentoring and Coaching skills.
• Ability to work with large amount of data and use it in a decision-making process.
• Experience with building and analyzing complex reports.
• Ability to determine and work with priorities.

Benefits:

• Free Breakfast items daily
• Free Lunch twice per week
• Annual allowance for Gym/Sport
• Free Office transportation
• Work from home plan
• Company events
• Team events on a regular basis

Send your CV via email to careers@mpx-services.com (quoting the Job Title in the Subject line).

All applications are maintained in strict confidence.

Due to high volume of CV received only successful candidates will be contacted