NPA Accounting Services Ltd, with its offices in the heart of Limassol, is seeking to recruit a Junior Complaints Handling Officer to join its expanding team within the Forex and/or Financial Services industry.

Key Duties/ Responsibilities:

• Responsible for handling, investigating and resolving customers’ complaints within given timeframes
• Managing complaints in accordance with regulatory guidelines and Complaints Handling Policies on behalf of our Clients who are mainly Forex Companies.
• Response to internal Compliance enquiries.
• Consideration, evaluation and prompt consulting regarding Clients’ queries.
• Preparation/drafting of legal documents.
• Interface with regulators, examiners and outside legal counsel, as needed.
• Interface with Clients’ legal representatives for complaints purposes.

Key Skills/ Experience:

• University degree in Economics, Business, Finance, Risk Management, Law or a related field will be considered an advantage.
• Any previous relevant experience – although not required - will be considered as an advantage.
• Fluency in English (verbal and written). Knowledge of other languages will be considered an advantage.
• Excellent knowledge of Microsoft Office.
• Professionalism, work ethic, self-motivated, ability to take initiative, team player.
• Highly analytical with strong attention to detail.
• Excellent organizational and communication skills.

Employment conditions:

• Position type: Permanent
• Full Time -Workings Hours: 09:00- 18:00 (Monday-Friday)
• Full training will be provided

How to apply: 

All interested candidates are requested to forward their CVs’  to hrnpa@npa-cy.com , quoting the above job title.

All applications will be treated in strict confidence.