A leading international technology firm are looking to recruit a Technical Support Engineer, due to company growth and expansion of the department. 

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Able to provide accurate feedback to the rest of the team with regards to customer requirements and required changes
• Troubleshooting malfunctions of systems, network hardware and security systems to resolve operational issues and restore services and be able to accurately diagnose root cause
• Direct unresolved issues to the next level of support personnel
• Follow up with customers to ensure issue has been resolved
• Record events and problems and their resolution in logs
• Pass on any feedback or suggestions by customers to the appropriate internal team

Requirements:

• University degree in Computer Science / Computer engineering or related field
• Proven work experience as a Technical Support Engineer, IT Help Desk Technician, or similar role
• Knowledge and understanding of Systems and Networking
• Fluency in both Greek and English

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY11251