TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services. Our company is seeking to hire a Customer Support Officer in Limassol.

Responsibilities:

• Provide information to Clients and prospects regarding the Company
• Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts,
• Organization and coordination of Back Office Department workflow; 
• Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized;
• Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
• Investigating and resolving any discrepancies in payments by communicating with banks and processors; 
• Deposit fraud prevention and chargeback disputes;
• Ensuring that all Payment Gateways are online and working properly;
• Ensuring that fraudulent transactions are investigated and resolved, placing procedures to minimize them;
• Establishing and maintaining working relationships with various payment vendors 
• Carries out any further duties assigned;
• Process applications for the opening of new client’s accounts into the Company’s software
• Amend existing Client Accounts (i.e. Valid Documents, updated information),
• Implement strong Know Your Client procedure to all potential and existing Clients,
• Ensure that all necessary documentation are collected and update the Company’s software about the collection of these documents,
• Forward financial matters and requests to the Accounting Department,
• Liaise with the Head of Back office and Head of Customer Support for any queried issues

Requirements:

• Solid experience in Back Office or Customer Support (preferably of a CySEC regulated investment firm in Forex industry)
• Excellent command of the English language - Other EU language at a professional level will be highly appreciated;
• Knowledge of forex industry is a strong advantage
• CySEC Advanced or Basic Examination Certification will be considered as an advantage;
• Ability to work under pressure and meet daily deadlines; 
• Excellent communication skills;
• Attention to detail and procedures; 
• Professionalism, integrity and trustworthiness;
• IMPORTANT: Position is based on rotating weekly shifts (8am-4pm, 4pm-12am, 12am-8am)*.

* Please do not apply if you are not intended to work on a shift-basis. 

What we offer:

• Health insurance
• Friendly working environment
• Regular company events
• Personal development opportunities
• And much more

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team. 

Employment Conditions: Full Time
Location: Limassol - Cyprus
Apply by sending an email to hr@topfx.comattaching your CV with a cover letter.