Service Desk Engineer

(Limassol)

Reference Number: SDE1020

The position:

We are looking for energetic and self-motivated professionals to join our IT team.

The key responsibilities of the role include:

• Ensuring proper and smooth operation of the MT4 and MT5 trading platforms
• Installing, replacing and configuring computer hardware, operating systems, trading platforms and applications
• Troubleshooting hardware and software conflicts and making repairs or adjustments when necessary
• Installing and troubleshooting Windows based systems
• Working with Microsoft, GSuite and cloud technologies
• Assisting with the administration of Windows operating system, Azure Portal
• Performing routine audits of systems and software, and resolving any problems identified
• Administering the Company’s ticketing system and responding to staff requests in the agreed SLA, log all IT support helpdesk calls in the ticketing system
• Monitoring our systems by using monitoring tools
• Providing guidance, support and training to staff on IT related issues
• Liaising with external associates for problem solving
• Working on shift schedule

Main requirements:

• BSc/MSc in Information Technology, or any other relevant field
• Experience in a similar position will be a strong plus
• Excellent problem solving and troubleshooting skills
• Proactive and efficient with strong organisational skills
• Ability to multitask, prioritise and work independently
• Provide a fast, polite and efficient responses to all staff
• Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)

Benefit from:

• Attractive remuneration package plus monthly shift allowance and end of year performance related reward
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full time

Location: Limassol, Cyprus

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!