Due to continuous expansion of our operations, we currently seek a dynamic individual to assume the role of Call Monitoring Officer (Spanish speaking).  

Duties and Responsibilities

• Monitoring recorded calls on a daily basis
• Provides feedback data to management in structured report form
• Quality Assurance Performance
• Quantity/Deadlines.

Requirements

• Fluent in Spanish, both oral and written
• Writing proficiency in English
• Experience in report preparation
• Good knowledge of Microsoft Office programs – Excel/Word
• Great listener with attention to details
• Critical thinker
• Effectively prioritize urgent cases/multi-task in a fast-paced team environment
• Previous experience in the same role will be considered as an advantage
• Fast typing skills will be considered as an advantage.

Remuneration & Benefits

• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Sponsorship on work-related training and professional examination
• Comfortable offices in the city center.

If this role seems like the right fit for you, please submit your CV to the below link:

https://www.comeet.com/jobs/fxvc/63.00C/call-monitoring-officer-spanish-speaking/D2.812

This is a full-time position located at our office headquarters at Gladstonos 110, Limassol, 3032, Cyprus.