Overall Purpose of Role:

We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us.  This is a unique opportunity to handle all clients’ communication through telephone, emails, chat etc.

Main Activities and Responsibilities:

• Deal directly with clients’ inquiries through phone, email and live chats.
• Obtain and evaluate all relevant information to handle inquiries correctly.
• Respond promptly to customer inquiries, handling and resolving them accordingly.
• Record details of all inquiries, comments and complaints.
• Communicate and coordinate issues with other departments.
• Coordinating with the sales team and other relevant departments to properly and effectively assist clients.
• Assisting new clients with the account opening process and company’s KYC procedures
• Provide clients with relevant information regarding the website, promotions and products.
• Communication precise and correct information at all times.
• Inform clients via their account of any changes that concern them.
• Be an ambassador for the company and provide high level service through the necessary channels.

Requirements:

• University/College degree
• Fluent Verbal and Written English as well as another language other than Greek
• Excellent knowledge and written communication skills required
• IT proficient
• Minimum of 2 years’ experience in a Customer Support role, preferably in the Forex industry
• Excellent communication and organizational skills
• Prepared to work shifts and bank holidays on a 24/5 rotation
• Ability to work under pressure

 Further Info:

• Working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday with a night shift once a week 14:00 to 22:00
• The role is located in Limassol, Cyprus
• A competitive compensation package will be offered to the successful applicant which includes great benefits

In order to apply please follow the link below: 

https://www.easymarkets.com/eu/about/careers/customer-support-representative-em160/