Due to continuous expansion of our operations, we currently seek a dynamic individual to assume the role of Retention Team Leader.

Duties and Responsibilities

• Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
• Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
• Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
• Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
• Provide market updates to clients
• Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team
• To offer development and motivation to the Retention team while contributing to a positive working environment
• To assist in the recruitment of new agents
• Detailed and accurate input of data and information in all internal systems.

Key Requirements

• Familiar with the Forex industry concept, practices and procedures
• Minimum of 3 years’ experience in the FX Industry
• Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage
• Fluent in English, both written and oral. Additional languages will be considered as an advantage
• Outstanding written/verbal communication and presentation skills
• Excellent communication and organizational skills
• Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
• Strong decision making and problem-solving skills
• Flexibility to work shifts/longer hours as and when required
• Proficiency with different trading platforms and tools
• Proficiency in Microsoft Office Suite, including Word, Excel, Power Point and Outlook.

Remuneration & Benefits

• Excellent remuneration package based on experience, skills and performance
• 21 day of annual leave
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Sponsorship on work-related training and professional examination
• Comfortable office in the city center.

If this role seems like the right fit for you, please submit your CV to the below link:

www.comeet.com/jobs/fxvc/63.00C/retention-team-leader/94.611

This is a full-time position located at our office headquarters at Gladstonos 110, Limassol, 3032, Cyprus.