As a company, we are dedicated to offering the best possible range of products and services while maintaining the highest standards of customer service in the industry. Join us and fast-track yourself to a challenging and rewarding career in the financial services sector with one of the fastest-growing companies in the industry.

Our team is growing, and we are currently looking to recruit English Customer Support Agents to join us in the Limassol offices. 

Main Duties and responsibilities:

• Dealing directly with client inquires via live chat, email and telephone
• Assist with the process of obtaining client documentation
• Handling calls and incoming requests from clients
• Coordinating with the sales team and other relevant departments to properly and effectively assist clients
• Informing the clients about company’s KYC procedures

Requirements:

• Fluent English – written & verbal
• Customer service oriented
• Excellent communication skills– written & verbal
• BA degree (or AP) in any of the following: education, marketing, financial services or economics – plus
• Previous experience in the Forex industry – big advantage
• Prior experience in a similar position
• Knowledge of MT4 platform
• IT literate preferably Microsoft Office
• Able to work night shifts

Remuneration package

An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Additional Benefits & Perks

• Opportunity for self-development and career advancement
• Rewards based on overall performance
• Free medical insurance

Application

If you are interested in applying for this position, please send your CV to careers.cy@europefx.com quoting JB-35 in the subject line.

All CVs will be treated in strict confidence. Due to the high volume of applications, only short-listed candidates will be contacted.

Note:

As a result of the impending European General Data Protection Regulation that comes into force across all EU Member States as of 25th May 2018, we would like to make you aware of our new and updated Privacy Policy that describes how we store and process the personal and sensitive information that you send to us. We have put in place suitable procedures to safeguard and secure the information we collect from you.

We would like to continue informing you of potentially suitable job vacancies that match your skills and experience that become available via phone, email and/or SMS. If, however, you do not wish to receive any contact from us moving forward and wish to have your personal details removed from our records, please send an email to hr@europefx.com within a month, requesting that your details are deleted. Once deleted, we will email you back to confirm that this process has been officially completed.

 If you are happy to continue receiving services from us and go on with our collaboration you do not need to take any action to this email.