CareerFinders, on behalf of our client, a long-established and highly reputable Group of Companies with diverse business interests including Hospitality, Leisure, Real Estate & Travel, we are seeking to recruit an experienced Reservation Manager to join their expanding team of professionals based in Paphos. The successful applicant must have extensive and relevant professional experience, ideally within a supervisory capacity.

Key Duties/Responsibilities:

• Setting up, maintaining and extending the Reservations Department.
• Ensure smooth and efficient operations within the department.
• Build strong relationships with guests in order to gain full understanding of their needs and work to serve them effectively.
• Supervise performance of Reservations staff.
• Allocate daily task to Reservations staff.
• Review reservations booked daily.
• Review arrivals report daily and any inconsistencies are investigated immediately.
• Monitoring telephone manner and general performance of reservations staff daily.
• Responsible for implementation of policies and procedures.
• Observes and ensures that proper telephone manners are maintained at all times.
• Ensure special handling of repeater guests.
• Follows up bookings and update reservation status.
• Reviews no-show and cancelled reservations and processes charges according to apartments' terms and conditions.
• Work closely with Sales and Contracting department to ensure satisfactory apartment inventory, and compliance with rates and promotion.
• Handle guest complains and problems.
• Support and train reservations staff in sales techniques.

Key Skills/Experience:

• 2+ years experience in Reservations, Sales or Front office department or equivalent as a Supervisor is required.
• Working experience in Online Travel Agencies would be considered an advantage.
• Perfect telephone skills.
• Skills to handle discussions and solve problems.
• Strong leadership skills to effectively manage and motive the reservations staff.
• Excellent verbal and written communications skills in English.
• Excellent organisation and planning skills.
• Excellent selling capabilities.
• Flexible to respond to a range of different work situations.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy