RESPONSIBILITIES & DUTIES

• Processes and monitors client deposits
• Investigates and processes client withdrawal requests
• Processes internal and external transfers
• Provides assistance to all department for back office related tasks in a timely manner
• Processes and monitors bonus operations
• Ensures compliance with the company’s anti-fraud policy by conducting thorough investigations
• Conducts security checks of clients via telephone, request additional documentation and communicates with banks and processors
• Checks KYC documents and activates accounts
• Processes and proceeds with affiliate payments
• Generates accurate daily net deposit reports
• Assists clients with general finance inquiries
• Processes payments for VPS
• Provides daily screenshots of payment gateway balances for accounting reconciliation

REQUIREMENTS

• University or College Degree
• Minimum 2 years experience; experience within FX industry would be considered an advantage
• Fluency in English – extra language would be considered an advantage
• Able to work in a fast paced environment
• Is process driven and gives attention to detail
• Has the ability to work shifts on a 24/5 weekly basis

BENEFITS

A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance from day one, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.

Applications must be made through our careers webpage: www.hfeu.com/careers

All applications will be treated as confidential.