AAATrade - Client Support Associate
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#AA13877 Type: Full time
AAATrade is a leading regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission with license number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, and market research. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology.
As a Client Support Associate, you will support and onboard our clients as part of a team.
Main Responsibilities
- Responsible for new client’s account opening and retention;
- Collecting, filling, reviewing and evaluating Know Your Client (KYC) documentation for new and existing clients are in line with the Company’s policies and procedures;
- Providing support and handle with professionalism customer’s requests and queries via telephone and email;
- Handling customer complaints in accordance to the company’s guidelines and policies;
- Extracting and issuing KYC related reports;
- Performing continuing checks and updates of KYC documentation for established clients;
- Daily monitoring of telephone calls for compliance with marketing regulations and preparing phone call inspection reports;
- Monitoring of clients’ accounts.
Key Requirements
- Taking pride in quality of work with a can-do approach;
- Performing efficiently as part of a team;
- Striving to increase knowledge and skills;
- Fluent in English (additional languages are considered as an advantage);
- Understanding of CFDs, cryptocurrencies, shares and MT5 platform are considered as an advantage;
- Ability to work on shift Monday to Friday (09.00-18.00 & 13.00 – 22.00);
- CySEC certification is considered as an advantage.
Remuneration & Benefits
- Excellent remuneration package based on experience, skills & performance;
- 22 days’ annual leave;
- Career development;
- Be part of a dynamic and creative team with positive and friendly atmosphere;
- Company’s group medical scheme, discount card scheme, sponsorship on work related trainings & professional examination;
- Comfortable office in the city center;
- Free complimentary lunch (happy Friday) & Happy hours;
- AAATrade's Playground includes: pool table, ping pong table and more.
If this role seems like the right fit for you, please submit your CV to apply@aaatrade.com. All applications will be treated as strictly confidential.
This is a full-time position located at our office headquarters at 205 Arch. Makarios Ave, Victory House, 1st Floor, Block B, 3030, Limassol, Cyprus.