Pangea Translation Services is looking for an Account Manager to join our office in Limassol and be part of our growing team.

Responsibilities and Duties:

The Account Manager will be responsible for: 

• Communication with the client to ensure communication is established, client brief is setup and all needed information has been received, to ensure best possible result in the projects. 
• Negotiating the Project’s details with the Customer (language combinations, file types, special instructions, terms, delivery deadline)
• Serve as the lead point of contact for all customer account management matters
• Building and maintain strong, long-lasting client relationships
• Developing trusted advisor relationships with key accounts and customer stakeholders 
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communication of the progress of monthly/quarterly initiatives to internal and external stakeholders
• Finalizing and delivering the Project following up with the Customer’s instructions and guidelines
• Updating the Customer’s profile regarding the payment method in the database
• Working closely with Project Manager and Project Coordinator to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
• Research and develop sound understanding of all market industries relevant to Pangea, including industry leaders, current events, and any other pertinent data
• Performing other special projects or duties as assigned
• Working closely with the Business Development Director and Business Development Managers to ensure all the needed information has been received from the potential/new client.

Qualifications:

•  Degree in Business Administration, Sales or relevant field;
• Bachelor's Degree (localization, linguistics, or with equivalent experience) would be an advantage;
• Work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role;
• Experience delivering client-focused solutions to customer needs;
• Tech-savvy with excellent knowledge of MS Office tools;
• Knowledge of CAT tools (MemoQ, Trados, Zoho CRM, SDL, WordBee, WordFast, XTM);
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Excellent listening, negotiation and presentation abilities;
• Excellent written and verbal communication skills;
• Verbal and written communication skills;
• Good command of English language;

Personal characteristics: 

• Excellent business communication skills, problem-solving and analytical skills; 
• Detail orientation with the ability to multitask;
• Orientation with the ability to multitask;
• Independence in carrying out assigned tasks;
• Team player;

What we offer:

• A chance to grow within a fast-growing company
• A positive management and team player environment.  
• Medical insurance for the right candidate
• The company is offering a competitive salary based on the level of qualifications and experience plus benefits including medical insurance and performance related bonuses.

Interested? Apply Now!

Please submit your CV to career@pangea.global