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Pangea Translation Services - Account Manager

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#PL12846
Type: Full time

Pangea Translation Services is looking for an Account Manager to join our office in Limassol and be part of our growing team.

Responsibilities and Duties:

The Account Manager will be responsible for: 

  • Communication with the client to ensure communication is established, client brief is setup and all needed information has been received, to ensure best possible result in the projects. 
  • Negotiating the Project’s details with the Customer (language combinations, file types, special instructions, terms, delivery deadline)
  • Serve as the lead point of contact for all customer account management matters
  • Building and maintain strong, long-lasting client relationships
  • Developing trusted advisor relationships with key accounts and customer stakeholders 
  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communication of the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Finalizing and delivering the Project following up with the Customer’s instructions and guidelines
  • Updating the Customer’s profile regarding the payment method in the database
  • Working closely with Project Manager and Project Coordinator to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
  • Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
  • Research and develop sound understanding of all market industries relevant to Pangea, including industry leaders, current events, and any other pertinent data
  • Performing other special projects or duties as assigned
  • Working closely with the Business Development Director and Business Development Managers to ensure all the needed information has been received from the potential/new client.

Qualifications:

  •  Degree in Business Administration, Sales or relevant field;
  • Bachelor's Degree (localization, linguistics, or with equivalent experience) would be an advantage;
  • Work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role;
  • Experience delivering client-focused solutions to customer needs;
  • Tech-savvy with excellent knowledge of MS Office tools;
  • Knowledge of CAT tools (MemoQ, Trados, Zoho CRM, SDL, WordBee, WordFast, XTM);
  • Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Excellent listening, negotiation and presentation abilities;
  • Excellent written and verbal communication skills;
  • Verbal and written communication skills;
  • Good command of English language;

Personal characteristics: 

  • Excellent business communication skills, problem-solving and analytical skills; 
  • Detail orientation with the ability to multitask;
  • Orientation with the ability to multitask;
  • Independence in carrying out assigned tasks;
  • Team player;

What we offer:

  • A chance to grow within a fast-growing company
  • A positive management and team player environment.  
  • Medical insurance for the right candidate
  • The company is offering a competitive salary based on the level of qualifications and experience plus benefits including medical insurance and performance related bonuses.

Interested? Apply Now!

Please submit your CV to career@pangea.global