Blue Orange Property Management Services Ltd, a company of Pafilia Group, is seeking to recruit a Customer Care Administrator/ Receptionist to join a highly active and passionate team.

Location: Main Office, Pafos

Duties and responsibilities:

• Be the first point of contact to customers at the Reception and executes Receptionist duties and responsibilities and as well as provide support at the Customer Care Department
• Ensures that full and accurate customer records are kept on file
• Ensures that regular and effective communication is maintained with all customers
• Ensures that problems are identified and rectified promptly
• Ensures effective after sales customer service and support, related to  communal areas, landscaping, housing and pool maintenance, property  cleaning and security surveillance
• Handles any customer complaints and diligently seek immediate and effective remedy
• Monitors customer interactions and personal response rate, quality of response to issues that may arise and effective issue resolution.

Necessary requirements:

• University Degree in Business Administration, Marketing or related field will be an advantage
• 3-5 years’ experience in a similar role
• Property industry knowledge required
• Ability to build strong relationships with customers
• Excellent knowledge of the English language, both written and oral
• Knowledge of the Russian language, both written and oral is a must
• Very good knowledge in MS Office
• Excellent organizational skills
• Attention to detail

We offer an attractive remuneration and benefits package commensurate with knowledge and experience. This is an outstanding opportunity for you, should you wish to join a high-growth, mission-driven organization.

To apply please visit our website https://recruitment.pafilia.com/

All applications will be treated with the strictest confidentiality.