Chinese-Speaking Customer Care Officers (Cyprus)
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#XC12193 Type: Full time
Reference Number: CY_CCOCH1019
We are looking for passionate and self-motivated professionals to join our Customer Care team in Cyprus.
The main responsibilities of the position include:
- Dealing with clients’ inquiries via live chat, email and telephone
- Performing personal clientele analysis and taking actions as required
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Cooperating effectively with other departments as required
- Contributing to team effort by achieving targeted results
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Fluent Chinese speakers with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
- Attractive remuneration package plus performance related reward
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
Type of employment: Full time
Location: Limassol or Nicosia, Cyprus
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality!