German Speaking Customer Support Agent
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#BL11555 Type: Full time
As a company, we are dedicated to offering the best possible range of products and services while maintaining the highest standards of customer service in the industry. Join us and fast-track yourself to a challenging and rewarding career in the financial services sector with one of the fastest-growing companies in the industry.
We are looking to recruit a Native German speaking Customer Support Agent to join our team.
Daily tasks include:
- Dealing directly with clients inquires via live chat, email and telephone
- Assisting with the process of obtaining client documentation
- Handling calls and incoming requests from clients
- Coordinating with the sales team and other relevant departments to properly and effectively assist clients
- Informing the clients about company’s KYC procedures
- Fluent in Swedish / German / English / Italian / Dutch / Polish – written & verbal
- Customer service oriented
- Excellent communication skills– written & verbal
- Previous experience in the Forex industry
- Prior experience in a similar position
- Knowledge of MT4 platform
- IT literate preferably Microsoft Office
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.
Additional Benefits & Perks
- Opportunity for self-development and career advancement
- Rewards based on overall performance
- Working within a multicultural, friendly and highly motivating environment