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German Speaking Customer Support Agent

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#BL11555
Type: Full time

As a company, we are dedicated to offering the best possible range of products and services while maintaining the highest standards of customer service in the industry. Join us and fast-track yourself to a challenging and rewarding career in the financial services sector with one of the fastest-growing companies in the industry.

 

We are looking to recruit a Native German speaking Customer Support Agent to join our team.

Daily tasks include:

  • Dealing directly with clients inquires via live chat, email and telephone
  • Assisting with the process of obtaining client documentation
  • Handling calls and incoming requests from clients
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients
  • Informing the clients about company’s KYC procedures

Job Requirements:

  • Fluent in Swedish / German / English / Italian / Dutch / Polish – written & verbal
  • Customer service oriented
  • Excellent communication skills– written & verbal

Desirable Requirements:

  • Previous experience in the Forex industry
  • Prior experience in a similar position
  • Knowledge of MT4 platform
  • IT literate preferably Microsoft Office

Remuneration package

An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Additional Benefits & Perks

  • Opportunity for self-development and career advancement
  • Rewards based on overall performance
  • Working within a multicultural, friendly and highly motivating environment
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