Resting in a breathtaking hilltop location, overlooking charming villages, majestic mountains and vineyards under an endless sky, Minthis redefines holistic living. At this residential retreat, embraced by herb-scented breezes and panoramic views, every home is a masterpiece, every breath is restorative and every moment is beautiful.

Pafilia is seeking to recruit a Customer Care Officer/Interior Designer based at Minthis in Paphos. The successful candidate will ensure the excellent customer satisfaction of the customers from the purchase of their property right through to the delivery and after delivery as well.

Main Responsibilities:

• Ensure that all customer correspondence is aligned with the Customer Care Department quality standards and procedures.
• Liaise with clients regarding changes and requests for their properties, respond timely and effectively. Gather and assemble all information from all relevant departments.
• Keep an updated customer registry of all clients’ correspondence and details regarding changes, upgrades and other information or client requests. 
• Liaise with clients regarding optional upgrades for their property.
• Keep notes during meetings with client and architect to select finishes or discuss changes or extras. Follow up on these notes and make sure client and other departments are updated accordingly.
• Update clients on the construction progress on a regular basis.
• Assist in the preparation of furniture packages in coordination with our architectural department and suppliers. Visit suppliers with customers if required. Liaise with client and suppliers to finalise orders. 
• Arrange welcome packages for delivery.
• Take notes for snagging items on the day of delivery or any extra the client may request and follow through that these will be executed.
• Arrange connection of EAC, CYTA and Municipality on the client’s behalf, (this includes visiting these services in person).
• Provide after delivery service to the clients for any assistance they require with their properties.
• Prepare furniture’s packages and presentations for the projects and liaise for the order and placement.
• Prepare other proposals in regards to the interior design needs of the company.
• Respond to client enquiries within 24hs.
• Assist the Property Care department and liaises with customers accordingly
• Assist in rectifying of issues and respond to customer requests before and after customers visit to their property

Necessary requirements:

• University Degree in Interior Design
• Excellent command of Greek and English language both written and oral
• Previous experience in the hospitality, customer care, guest relations and/or similar field is required
• Excellent Computer Skills (MS Office, Internet and Outlook Express)
• Knowledge of Auto-cad, 3D Max, Rhino and Atlantis (or other similar software to produce CGis)
• Excellent communication skills
• Excellent organizational skills, attention to detail and ability to meet of strict deadlines

We offer an attractive remuneration and benefits package commensurate with knowledge and experience. This is an outstanding opportunity for you, should you wish to join a high-growth, mission-driven organization.

To apply please visit our website https://recruitment.pafilia.com/

All applications will be treated with the strictest confidentiality.