RESPONSIBILITIES & DUTIES

• Deal directly with clients through phone, email and live chat
• Obtain and evaluate all relevant information to handle inquiries correctly
• Respond promptly to customer inquiries, handling and resolving  them accordingly
• Record details of all inquiries, comments and complaints
• Communicate and coordinate issues with other departments
• Direct requests and unresolved issues to the designated person/department
• Assisting new clients with the account opening process
• Provide clients with relevant information regarding the website, promotions and products
• Communication precise and correct information at all times
• Inform clients via their account of any changes that concern them
• Be an ambassador for the company and provide high level service through the necessary channels               

REQUIREMENTS

• University/College Degree
• Fluency in English any additional language will be considered an advantage
• I.T. Proficient
• Minimum 2 years experience in Customer Support or HORECA roles
• Excellent communication and organisational skills
• The successful candidate must be able to work shifts on a 24/5 rotation

BENEFITS

A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.

Applications must be made through our careers webpage: www.hfeu.com/careers

All applications will be treated as confidential.