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Japanese Speaking Customer Relations Officer (Forex) – Limassol

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Τύπος: Πλήρης Απασχόληση

Advance Career Ltd on behalf of our client an International CySEC regulated Forex Firm in Limassol is seeking to recruit a Japanese speaking Customer Relations Officer;

Responsibilities:

  • Handles welcome calls/call-back requests.
  • Maintains contact with existing clients to ensure high levels of client satisfaction.
  • Provides general information in regards to the Company's platforms and services offered.
  • Informs and assists clients in relation to the use of all current and future products.
  • Provides quality and efficient live support to existing and potential clients.
  • Assists customers who wish to open a forex trading account.
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Delivers service and support to customers through live chats, emails, phone calls and meetings.
  • Collects customer feedback and follows up e.g. requests for new products and services.
  • Suggests ideas and actions to develop the market.
  • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.

Qualifications:

  • University Degree preferably in Finance or Economics
  • Previous relevant working experience will be considered an asset
  • Excellent command of the English and Japanese language
  • Computer literacy with very good working knowledge of Microsoft Office applications

Benefits:
An attractive remuneration package will be offered to the successful candidate.