Advance Career Ltd on behalf of our client an International CySEC regulated Forex Firm in Limassol is seeking to recruit a Japanese speaking Customer Relations Officer;

Responsibilities:

• Handles welcome calls/call-back requests.
• Maintains contact with existing clients to ensure high levels of client satisfaction.
• Provides general information in regards to the Company's platforms and services offered.
• Informs and assists clients in relation to the use of all current and future products.
• Provides quality and efficient live support to existing and potential clients.
• Assists customers who wish to open a forex trading account.
• Maintains professional internal and external relationships that meet Company’s core values.
• Delivers service and support to customers through live chats, emails, phone calls and meetings.
• Collects customer feedback and follows up e.g. requests for new products and services.
• Suggests ideas and actions to develop the market.
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.

Qualifications:

• University Degree preferably in Finance or Economics
• Previous relevant working experience will be considered an asset
• Excellent command of the English and Japanese language
• Computer literacy with very good working knowledge of Microsoft Office applications

Benefits:
An attractive remuneration package will be offered to the successful candidate.