The Call Centre Supervisor leads a team of customer service and sales agents, ensuring quality interactions, achieving targets and maintaining efficiency. This role involves coaching, performance management and operational oversight to drive both service excellence and sales success.

Benefits:

• Salary €20,800 per annum

• 21 days paid annual leave

• Working 5 days/week

• Paid overtime and Commission

• Constant training and development

• Great working environment with multi-cultural team

Key Responsibilities

• Team Management: Supervise agents, monitor KPIs and ensure performance targets are met.

• Coaching & Development: Train agents in customer service, sales and product knowledge.

• Escalation Handling: Resolve complex customer issues and support agents.

• Sales & Service Optimization: Balance customer service with upselling and sales targets.

• Reporting & Administration: Track team performance, analyze trends and report insights.

Requirements

• Excellent verbal and written communication skills in English.

• Goal-driven and adaptable with excellent communication skills.

• Problem-solving mindset and ability to handle escalations effectively.

• Experience in a call centre environment (customer service & sales).

• Strong coaching and performance management abilities.

• Ability to analyze KPIs and drive improvements.

• Proficiency in CRM and call centre software.

• Preferred: Prior team lead or supervisory experience.

To apply, please send your CV to radu.mitroi@newsteamgroup.co.uk quoting "Call Centre Supervisor"

Please note that onbly successful canditates will be contacted

All applications will be treated with the strictest confidentiality.