Onboarding Customer Experience & Optimization Lead (Hybrid - 7990)
Κατηγορία:ΜΜΕ, Ψηφιακά, Γραφιστικά, 3D και Δημιουργικά Μέσα, Πληροφορική/Υπολογιστές, Μάρκετινγκ και Δημόσιες Σχέσεις, Forex Jobs
Πόλη:Λευκωσία

CareerFinders Recruitment Services Ltd
Υπηρεσίες Ανθρώπινου Δυναμικού

CareerFinders, on behalf of our client, a new multi-asset global trading platform, with expanding operations in Cyprus, we are seeking to recruit an Onboarding Customer Experience & Optimization Lead to join their growing team based in Nicosia. The successful applicant will design, optimize, and manage our client’s registration portal, enhancing user onboarding while integrating eKYC, screening, and payment solutions. This role requires UX design expertise, and leadership experience to deliver seamless customer journeys and you must possess demonstrated ability to manage and mentor UI/UX designers, researchers, and analysts. An attractive remuneration and benefits package is on offer based on skills and experience, including Hybrid working options.
Key Duties/Responsibilities:
- Lead the optimization of the registration portal for intuitive user experiences.
- Translate business needs into wireframes, prototypes, and functional designs.
- Streamline integration of eKYC, screening, and payment solutions.
- Conduct user research, interviews, and usability testing to refine designs.
- Analyze data to identify pain points and improve user journeys.
- Use A/B testing and data insights to guide iterative improvements.
- Align objectives with IT, product, and compliance teams.
- Partner with vendors for seamless integrations and compliance adherence.
- Present design concepts, research insights, and updates to stakeholders.
- Stay updated on UX, eKYC, and onboarding trends and best practices.
- Identify and address user experience challenges proactively.
- Lead efforts to automate and enhance data-driven decision-making.
Key Skills/Experience:
- Proven UX design experience in complex digital environments.
- Strong knowledge of eKYC, screening, and payment vendor ecosystems.
- Expertise in user-centered design, research, and usability testing.
- Demonstrated ability to manage and mentor UI/UX designers, researchers, and analysts.
- Experience building and scaling teams.
- Passion for solving user pain points through innovative design.
- Working days/Hours: 40 hours/week - Monday to Friday; Hybrid model - 3 days from the office.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7990. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.