Kanika Hotels & Resorts has proudly secured a leading position in the hotel industry of Cyprus. For the past seven years, Kanika Hotels & Resorts have been honored with more than 250 prestigious international awards.

Looking for a creative and fun work environment?

As part of the newly established, young, fresh and dynamic Commercial department, we’re hiring a Reservations Specialist to join the Central Reservations Centre at our head office. The successful candidate will ensure high standard of customer service following the Kanika Hotels & Resorts guidelines and the Reservations Team’s Standard Operating Procedures.

Are you ready to develop your skills and work in a team full of experienced professionals?

What we expect from you:

• Ensure high standard of customer service following the Kanika Hotels & Resorts guidelines and the reservations team’s Standard Operating Procedures.

• Answer questions about property facilities/services, room accommodation, and handle all the reservations and customer support process.

• Process and manage direct reservations and customer support inquiries in a prompt, efficient and professional manner in line with the Kanika values.

• Handle and assist with the reservations and customer support services for hotel guests and tour operator specialists that require destination wedding holiday packages.

• Manage website enquiries through the company CRM, ensuring efficient follow up as per company policies Uses various selling techniques to maximize conversion of website chats into confirmed room reservations

• Process direct reservations for VIP and CIP and ensures that they are handled in a prompt, professional and gracious

• Ensure that all correspondence for arrivals is linked to the PMS reservation system.

• Understand and implement the correct use of reservations systems, sales scripts, marketing collateral, pricing policies, reservation policies, loyalty program policies, quotation templates, communication skills and follow-up automation to ensure high quality of services and successful sales conversion rates.

• Work towards achieving targets, under the guidance and leadership of the Head of Reservations and Customer Service.

• Establish good relations with Tour Operator call center agents, retail travel agents and home workers involved with the reservations department.

• Strive to maximize Room Revenues by using various up-selling techniques to sell the highest possible room categories and actively up-sells the Hotels’ facilities like Restaurants and Spa to the guests.

Key skills required:

• Previous experience in a similar position or in tourism is a plus.

• Experience in using Reservations systems such as Fidelio, Opera is a plus.

• Fluent in English and Greek Language is essential. Any additional language knowledge will be considered an advantage

• Able to work as a team member or individually.

• Exceptional written and oral communication skills.

• Excellent word processing and IT skills, including knowledge of a range of software packages like Microsoft Office (Word, Excel, PowerPoint).

• Good organizational and time management skills.

• Ability to research, digest, analyze and present material clearly and concisely.

• Excellent interpersonal skills.

• Ability to work on your own initiative and be proactive.

• Honesty, reliability and attention to detail.

• Discretion and a thorough understanding of confidentiality issues.

What you can expect from us:

• A vibrant and collaborative work environment that fosters creativity and growth

• Opportunities to develop your skills alongside experienced professionals.

• A chance to contribute to the success of a renowned hotel group with a global presence.

• Our team members are our greatest asset. Ensuring a workspace that fosters both productivity and relaxation is paramount to us. We organize various corporate and themed activities aimed at enhancing our workflow and adding vibrancy to our lives.

Apply with a lot of confidence here:

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